North Thorne Lane, Bratton Fleming. Devon EX314SL
Cottage Terms and Conditions
Please ensure you read and fully understand these booking terms and conditions. If anything is
unclear, please contact us so we can explain in further detail to avoid any misunderstandings.
Bookings are subject to the following terms and conditions.
A contract between you and the owner will come into existence when payment is received and a
booking confirmation is issued showing the confirmed holiday dates. The contract binds you and
all the members of your party. It is your responsibility to ensure that all members of your party
accept the terms of the contract set out in these terms and conditions of booking. Failure to
disclose all relevant information or comply with these terms may lead to termination of the
contract and loss of the booking.
A non-refundable 30% deposit of the holiday cost is payable at the time of booking. Bookings
made less than eight weeks before your arrival date must be paid in full.
The balance must be paid no later than eight weeks before the commencement of your holiday.
If the balance is not received by the due date, then your holiday will be treated as a cancellation
and you will remain liable to pay the balance of the rent.
All cancellations must be notified in writing. If you cancel your holiday more than eight weeks
before it is due to start, then your deposit will be forfeit. If you cancel less than eight weeks
before the holiday, then the full balance remains due and is not refundable.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If
you choose not to, then you accept responsibility for any loss that you may incur due to your
cancellation. We do not take cancellations on medical grounds including COVID unless
Government guidelines stipulate closure.
Your booking will not be cancelled by the us except in exceptional circumstances beyond
our control. Notification will be given of the cancellation as soon as possible and we will
promptly refund all payments made for your holiday. Our liability for cancellation will be
limited to payments made to us.
No parties or events – the maximum number of persons using the accommodation at any time
must not exceed four people, and only those listed on the booking form can occupy the property.
We reserve the right to terminate the booking without notice and without refund in case of a
breach of this condition. Day guests are allowed to visit the cottage by prior arrangement only.
Bookings cannot be accepted from persons under eighteen years of age.
We reserves the right to refuse a booking without giving any reason.
We or our representatives reserve the right to enter the property at any time to undertake
essential maintenance or for inspection purposes.
Arrival time is no earlier than 5pm and check out is no later than 10am, if you plan to arrive later
than 8pm please let us know. This allows the accommodation to be thoroughly cleaned and
prepared for incoming guests.
Vaping or smoking anywhere inside the premises will result in immediate termination of
occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or
extra cleaning caused by smoking will be at the expense of you.
We allow one small/medium dog in each of our cottages. Dogs are not allowed in upstairs bedrooms and are not to be left unattended in the cottage at any time. We would prefer dogs not to be on the furniture but do provide throws to use to minimise damage.
In making a booking you accept responsibility for any theft, breakage or damage caused by you,
pets or any member of your party and agree to indemnify us in full for any loss that we may
incur as a result.
Damages and breakages – please treat the facilities and accommodation with due care so that other
guests may continue to enjoy them. If you notice something is missing or damaged in your
accommodation, please let us know immediately so that we can take the appropriate action. If
there has been any damage or breakages during your stay, we would be grateful if you could
report them promptly, especially before check-out. The accommodation will be inspected at the
end of the holiday and you may be charged for any loss or damage.
Please do not move any furniture from one room to another.
Please remove shoes when entering the house.
Please lock the doors and close the windows when you leave the property unoccupied.
Please make sure you switch off lights, heating, or any electrical appliances when you go out – we’re an eco-friendly holiday home.
Please don’t take any bath towels with you to the beach.
The owner reserves the right to make a charge to cover additional cleaning costs if the client
leaves the property in an unacceptable condition.
Please note that if any keys issued are not returned at the end of your stay, then the cost of
replacement will be charged to you.
The client may in no circumstance re-let or sublet the property, even free of charge.
The owner shall not be liable for any temporary defect or malfunction of any equipment,
machinery or appliance in the building, grounds.
No compensation will be given for any temporary outage of electricity, gas, water, internet
connection or television service.
The owners are not responsible for the loss of any personal belongings or valuables of the guest.
All inventory must remain in the property and not be taken to another property.
Guests are responsible for the safety and security of their children at all times. Never leave
children without adult supervision.
Please park your vehicles in the designated parking space, ensuring cars do not block access to
other properties. Parking is limited to one vehicle.
Please respect the community and try to keep noise levels to a minimum, especially between 10
pm and 8 am.
We reserve the right to terminate a holiday without compensation where the unreasonable
behaviour of the persons named on the booking (or their guests) may impair the enjoyment,
comfort or health of others.
Barbecue – please use the designated barbecue utensils and clean the barbecue after use.
Candles are not allowed inside the house.
Check-out 10am, please ensure you have washed and replaced all items used and that you empty
Any problem or complaint which the client may have concerning their holiday must be
immediately reported directly to us/our representatives and we will endeavour to put matters
right. Any complaints not reported to us/the property manager at the time and only reported after
the client has returned from holiday will not be considered by the proprietor.
We reserve the right to make reasonable amendments or additions to these terms and conditions
This property is privately owned and is our home. We expect all guests to enjoy the facilities and
treat the property with the same respect that they would with their own house.
North Thorne Cottages and Glamping 2022