Glamping Terms and Conditions

Deposit/Cancellation: A 30% non refundable deposit is required to secure your booking with
full payment due 8 weeks prior to your stay. If your stay is within 8 weeks then full payment is
required to secure booking. Refunds of balance after the 8 week cut off are only made if
booking can be resold, minus a £50 admin fee. We recommend you take out Travel Insurance to
cover any possible cancellation issues, we do not take cancellations for medical reasons
including Covid unless Government guidelines stipulate.

Your booking will not be cancelled by the owner except in exceptional circumstances beyond
our control. Notification will be given of the cancellation as soon as possible and we will
promptly refund all payments made for your holiday. Our liability for cancellation will be
limited to payments made to us.

We require a deposit of £30 (cash on arrival) for your bathroom key, tent light and table tennis
set. This will be returned on departure on return of items in good condition.

Responsibility:  For groups larger than two a pre-designated group leader must take
responsibility for the entire party and accept our conditions. Any anti-social behaviour that may
impact on other guests or neighbours is not allowed.  Guests who behave in an inconsiderate,
discourteous, unreasonable or rowdy way will be asked to leave immediately without refund. 
We reserve the right to make a judgement as to the above. 

Only people named on the booking form allowed on site - no extra guests allowed

Under 18’s: Bookings cannot be accepted by persons under the age of 18.

Arrival and departure: You can arrive from 4pm on the day of your stay, and departure is
10am, although we can be flexible if tent isn't booked before or after you, please speak to us.

Campfire/BBQ:  These must be a safe distance from each tent (5m) and 6m from any boundary.
Campfires are only to be lit in our fire pits.  Wood and firelighters can be purchased on site, you
can burn paper or card on the campfire but plastics or any material that can cause unpleasant
smoke must not be burnt. You are welcome to bring wood for the camp fires but whatever wood
you bring to burn must not cause unpleasant smoke. No wood is to be taken from the local area. 
NO axes or saws allowed on site.

Noise: No excessively loud or amplified music. Noise should be kept to a minimum after 10pm
at night.  Guidance being that general good natured conversation and laughter after this time is
acceptable but shouting, singing and raised voices is not. 

Children: Guests are responsible for the safety and security of their children at all times (please
note there is a large pond on site). Never leave children without adult supervision.

Rubbish: Please put all your rubbish in the bins provided.  Please do not leave litter on our site.

Smoking: Is not allowed in any of the structures. If you do smoke, wherever you are on the site,
please dispose of your butts safely and do not leave them on the ground.
 

Pets: One, well behaved, dog is allowed in each of our cabin tents and Horse Lorry. 

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Cars: Please take care when arriving and departing via the country lane and please be
considerate to local residents.  Only one car per pitch is allowed as our parking is limited, if you
wish to have guests this is by prior arrangement only.  Cars are restricted to the car park area
only and are not allowed next to the tents.
 

Fireworks and lanterns: These are not allowed under any circumstances.
 

Water: All water available is mains water and fit for drinking. Please use water
responsibly, excessive use, i.e. car washing, paddling pool filling is not allowed.
 

Showers and sinks: Please supervise children at all times as water can be hot.  There is a £10
key deposit for your private shower room.  
 

Candles: Candles are not allowed in any of the structures.
 

Damage: Any damage to any of the structures, fittings and contents must be paid for.
 

Hours of Operation: Glamping guests must return to the site no later than 11.30pm.   Glamping
Guests must not depart from the site by motor vehicle before 7.30am.  Gates will not be open for
new guests outside the hours of 9.30am and 8pm.
 

Barbecue: Please use the designated barbeque utensils and ensure grill is cleaned prior to your
departure.
 

Issues: Any problem or complaint must be reported directly to us or our representative
immediately and we will endeavour to put matters right. Any complaints not reported to us at
the time cannot be rectified later.

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This property is privately owned and is our home. We expect all guests to enjoy the facilities
and treat the property with the same respect that they would their own home.

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We reserve the right to make reasonable amendments or additions to these terms and conditions
without notice.
 

North Thorne Cottages and Glamping

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